1. Information We Collect

A. Personal Data You Provide Directly

When you request a quote, submit technical inquiry forms, subscribe to our newsletter, or contact us via WhatsApp/Email, we collect personal information you voluntarily provide, including:

• Full Name & Contact Details: Name, work email address, phone number, WhatsApp contact details.
• Business & Location Info: Company name, job title/role, country, city, postal code.
• Project & RFQ Files: Technical specifications, component drawings, CAD files, material preferences, quantity requirements, and message contents.

B. Automatically Collected Data & Analytics Technologies

When you navigate through our website, we automatically log technical browsing details and deploy tracking scripts to optimize user experience and measure website performance. These tools include:

• Google Analytics (GA4) & Google Tag Manager (GTM): Tracks aggregate traffic metrics, user geography, device types, screen resolution, referral sources, and page view statistics.
• Microsoft Clarity: Analyzes user interaction patterns, session replays, click maps, and scroll heatmaps to improve site usability and fix technical layout issues.
• Meta / Facebook Pixel: Measures campaign conversions, audience engagement, and provides B2B re-engagement advertising insights.
• Technical Identifiers & Cookies: IP address (anonymized where required by law), operating system, browser fingerprint, request timestamps, and cookie tokens.

2. How We Use Your Data & Legal Basis for Processing

3. Third-Party Integrations & Data Sharing

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted third-party service providers bound by confidentiality and data processing agreements:

• Analytics & Behavioral Tools: Google LLC (GA4, GTM), Microsoft Corporation (Clarity), Meta Platforms Inc. (Facebook Pixel).
• Infrastructure & Hosting: Secure cloud web hosting and SSL/TLS encrypted server environments.
• Legal & Regulatory Authorities: Only when strictly mandated by valid subpoena, court order, or law enforcement requirement.

4. International Data Transfers

Fedele AutoCore is headquartered in India and serves international clients in Germany, Poland, United Kingdom, Canada, United Arab Emirates, France, Mexico, Saudi Arabia, and 21+ countries worldwide.

When personal data is transferred across international borders, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by international authorities and enterprise-grade encryption.

5. Cookies & How to Control Them

Cookies are small data files placed on your computer or mobile device. You can manage or disable cookies at any time through your web browser settings:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Apple Safari: Preferences → Privacy → Block all cookies

You can also opt-out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.

6. Your Global Data Privacy Rights

Depending on your country of residence (EU, UK, Canada, UAE, Saudi Arabia, Mexico, etc.), you hold specific rights regarding your personal information:

7. Data Security & Retention

We employ technical and organizational security measures—including SSL/TLS transport encryption, access controls, firewalls, and restricted data access—to protect your personal data from unauthorized access, alteration, or disclosure.

We retain personal data only for as long as necessary to fulfill the business purposes for which it was collected, resolve disputes, or comply with statutory tax, audit, and legal obligations.